Return Policy for Chinese Car Parts

At Chinese Car Parts, we are committed to ensuring customer satisfaction by providing high-quality parts and exceptional service. If you are not satisfied with your purchase or encounter an issue, our return policy is designed to address your concerns efficiently and fairly.

Eligibility for Returns

1. Return Period:

   • Returns must be initiated within 7 days from the date of purchase or delivery.
     
     

2. Condition of Products:

   • The part must be unused, uninstalled, and in its original packaging with all labels, accessories, and documentation included.
   • Products damaged due to installation errors or mishandling will not be eligible for returns.
     
     

3. Non-Returnable Items:

   • Electrical parts and components are non-returnable once installed.
   • Custom-ordered or special-order items are not eligible for return.

Return Process

1. Initiate a Return:

   • Contact our customer support at +971 56 600 5772 or email us at info@ChineseCarParts.ae to request a return authorization.
   • Provide your order details, proof of purchase, and a brief description of the issue.
     
     

2. Inspection and Approval:

   • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
   • If approved, we will process the return, exchange, or refund as per your preference.
     
     

3. Refund Method:

   • Refunds will be issued to the original payment method or as store credit. Processing may take up to 7-10 business days after approval.
     
     

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping method to ensure safe delivery.

Warranty Claims

If your purchased part is defective within the warranty period, contact us to initiate a warranty claim. Warranty terms vary by product and are outlined at the time of purchase.

Contact Us

For further assistance or inquiries, reach out to us at:

• Phone: +971 56 600 5772
• Email: info@ChineseCarParts.ae 
• Address: Ajman Industrial 2, Ajman, UAE

We appreciate your trust in Chinese Car Parts and are here to assist with any issues you may have!